Terms of Service

1. Service Provider and General Provisions

• Service Provider: Tomasz Golaszewski.
• Contact: tomasz.golaszewski@outlook.com.
• These Terms define the rules for using the Cavi application.
• Acceptance of these Terms is voluntary but required to use account features.

2. Nature of the Service

• The application assists with creating and tailoring resumes and cover letters.
• Privacy-first model: user content is stored primarily on the user's own Google Drive (appDataFolder).
• Server-side processing is temporary, generally in RAM, only to the extent required to fulfill the request.

3. Account and Authentication

• Authentication is handled via Google OAuth.
• The user is responsible for the security of their Google account and granted OAuth permissions.
• The user should use up-to-date software and protect access credentials from third parties.

4. User Rights and Obligations

• The user is responsible for the legality and accuracy of content uploaded to the application.
• The user may not use the service for unlawful activities, violation of personal rights, or intellectual property infringement.
• The user retains rights to their content and grants only the necessary consent for processing to deliver the service.

5. Prohibited Activities

• Uploading unlawful, offensive, or third-party rights-infringing content.
• Attempting to bypass security measures, automated abuse, and attacks on infrastructure.
• Impersonating others or providing false data material to the service.

6. Liability and Limitations

• AI results are advisory and require user verification.
• The Service Provider does not guarantee employment.
• The Service Provider is not liable for hiring decisions made by employers or for consequences of using content without user verification.
• The Service Provider may temporarily limit the service for technical, security, or maintenance reasons.

7. Account and Data Deletion

• The user can delete their account and data via: Settings -> Danger Zone -> Delete Account.
• The operation requires typing the confirmation token DELETE and is irreversible.
• Deletion covers account data in Cavi and associated resources (including metadata and public profile links) per the current application architecture.

8. Complaints and Contact

• Complaints and reports should be sent to: tomasz.golaszewski@outlook.com.
• Please include a description of the issue, the date, and information to identify your account.
• The Service Provider responds within a reasonable timeframe, no later than 14 business days.

9. Changes to the Terms

• The Service Provider may update these Terms due to legal or technical changes.
• The updated version is published on this page with the effective date.
• Continued use of the service after changes take effect constitutes acceptance.

10. Credit System and Pricing

• AI features operate on a prepaid model — the user tops up their wallet with credits (5 PLN = 50 credits).
• Minimum top-up amount is 25 PLN (250 credits).
• New users receive 50 welcome credits (bonus).
• Each paid AI operation has a fixed credit cost, displayed next to the action button.

• Pricing may change — current prices are always visible in the app (Settings → AI Wallet).
• Credits expire after 90 days from purchase/grant date.
• Credits are not redeemable for cash.

11. Payments and Refunds (Refund Policy)

• Credit top-up payments are one-time purchases processed via an external provider (Paddle).
• Due to the digital nature of the service (immediate access to tools and generated content), by consenting to service delivery before the 14-day withdrawal period, the user waives the statutory right to withdraw from the distance contract.
• In justified technical cases (application malfunction preventing use of a purchased feature), the user may request a refund within 14 days of the transaction.
• Canceling a recurring subscription prevents future charges but does not entitle a refund for the current paid period.
• Refund requests should be directed to: tomasz.golaszewski@outlook.com.

12. Governing Law

• These Terms are governed by Polish law, subject to mandatory consumer protection provisions.
• For matters not covered herein, applicable laws apply, including consumer protection regulations.